Help Center
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  2. Tech Support

Tech Support

Welcome! You can raise a request for Tech Support using the options provided.

Student

  • IT Support Request - STUDENT

    Please fill up the form to address your IT Issues - This form is only intended to support students.

Required fields are marked with an asterisk*

Enter your school email address from your enrollment period (e.g., 2309-9999@example.ac.uk, 2410-1234@example.co.uk, 2208-5678@example.com).

Please insert campus/office location

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